Have questions about your order, custom stitching, or need assistance? Fill out the form below and the Kamaal Collection team will reach out to you shortly.
Everything you need to know about ordering online, Cash on Delivery, and our women’s clothing collections in Pakistan.
Yes! We provide nationwide Cash on Delivery (COD) services across all cities and rural areas in Pakistan. You can pay cash directly to the courier agent when your package arrives at your doorstep.
Standard delivery typically takes 3 to 5 business days within major cities (Lahore, Karachi, Islamabad, Rawalpindi) and 4 to 7 business days for other regions across Pakistan.
We accept hassle-free returns and exchanges within 7 days of delivery for unused, unwashed items with tags intact. Please contact our support team on WhatsApp at 0304 0867635 to initiate your exchange.
Each stitched dress page includes a detailed size chart with chest, waist, shoulder, and length measurements in inches. If you need custom sizing adjustments, feel free to submit a inquiry via our form above or WhatsApp us directly.
Yes! We offer Free Delivery on all orders above PKR 4,999 within Pakistan. A nominal flat delivery fee applies to orders below this threshold.
Per Pakistani courier guidelines, parcel opening prior to payment is not permitted by courier drivers. However, if there are any issues with your received product, our WhatsApp team will arrange an instant exchange or refund.
Yes, besides Cash on Delivery, we accept direct bank transfers, JazzCash, EasyPaisa, and major credit/debit cards for online payments.
Once your package is dispatched, you will receive an SMS/WhatsApp message containing your courier tracking number (TCS / Leopards / CallCourier) to monitor delivery real-time.
Yes! We offer customized stitching tailored to your specific measurements for select unstitched collections. You can leave your custom size requirements in the contact form or share your measurements directly with our WhatsApp support team.
If you receive a defective or incorrect item, please take a quick picture or video of the issue and contact us on WhatsApp at 0304 0867635 within 24 hours. We will immediately dispatch a replacement parcel at zero additional cost.
